WalMart MoneyCard: Seriously tired of being on hold so long to be...
A WalMart MoneyCard customer review by GetHuman user ~HenleyGirl19 from November 25th, 2017
Background on ~HenleyGirl19's case
GetHuman: ~HenleyGirl19 - can you tell our other WalMart MoneyCard customers when your case took place?
~HenleyGirl19: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~HenleyGirl19 a list of common WalMart MoneyCard problems)
~HenleyGirl19: "Blocked Card" was why I was trying to call.
~HenleyGirl19's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HenleyGirl19: Seriously tired of being on hold so long to be told there is nothing they can do about the hold they put on our card as fraud protection. We sent a fax of ID and SS card. They had my husband ON THE PHONE. What more did we have to do to get them to know its us and we need our money and give it to us? We have * kids. We don't have ** days to wait, it's our money and we don't want to have to wait til the middle of February to use it. i will never use this card or service again.
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~HenleyGirl19: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HenleyGirl19: I'd give them a three out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~HenleyGirl19: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~HenleyGirl19: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HenleyGirl19 taken from his WalMart MoneyCard customer service problem that occurred on November 19th, 2017.