WalMart MoneyCard: This turned out to be the nightmare from ****...
A WalMart MoneyCard customer review by GetHuman user ~Unbelievable from November 16th, 2017
Background on ~Unbelievable's case
GetHuman: ~Unbelievable - can you tell our other WalMart MoneyCard customers when your case took place?
~Unbelievable: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~Unbelievable a list of common WalMart MoneyCard problems)
~Unbelievable: "Blocked Card" was why I was trying to call.
~Unbelievable's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unbelievable: This turned out to be the nightmare from ****, unbelievable. I had not the slightest idea that I would encounter the **** I'm going through. It turns out that it takes over *wks to receive a replacement card that took so long that I reorder another card which cancelled the *st card. I gave a change of address that CS accepted, but didn't tell me this change would cancel the *nd ordered card. Only after ** days longer not receiving this card, I'm now being told the card was never sent because of address change cancelled *nd card request. They are now sending me a check of my $*** that I'm not going to trust until I see it in cash.
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~Unbelievable: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unbelievable: I'd give them a four out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~Unbelievable: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~Unbelievable: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unbelievable taken from his WalMart MoneyCard customer service problem that occurred on November 8th, 2017.