WalMart MoneyCard: This was the worst service ever. I thought she...
A WalMart MoneyCard customer review by GetHuman user ~unhappy customer from November 9th, 2017
Background on ~unhappy customer's case
GetHuman: ~unhappy customer - can you tell our other WalMart MoneyCard customers when your case took place?
~unhappy customer: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy customer a list of common WalMart MoneyCard problems)
~unhappy customer: "Account Access" was why I was trying to call.
~unhappy customer's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy customer: This was the worst service ever. I thought she hung up several times (Ms Zen from the philippines) I had fraud charges and I couldn't even get a customer service rep at first I was in a loop of "your card is active" to There is a security hold on your card" and was told by the autimated guy to call back on every call I tried to make. If you don't have a card you can't even call customer service about an issue. It is the worst service I have ever had.
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~unhappy customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy customer: I'd give them a one out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~unhappy customer: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy customer taken from his WalMart MoneyCard customer service problem that occurred on November 8th, 2017.