WalMart MoneyCard: WOW!!! Worst service ever. My account has been...
A WalMart MoneyCard customer review by GetHuman user ~Chonts0010 from November 28th, 2017
Background on ~Chonts0010's case
GetHuman: ~Chonts0010 - can you tell our other WalMart MoneyCard customers when your case took place?
~Chonts0010: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~Chonts0010 a list of common WalMart MoneyCard problems)
~Chonts0010: "Lost or Stolen Card" was why I was trying to call.
~Chonts0010's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chonts0010: WOW!!! Worst service ever. My account has been compromised because I loaded a card that was expired, tried to ask for a new card so I could have access to my cards, new cards arrive, won't activate. I call and wait *.* hours to get a live rep and this operator Raley?? tells me he's supervisor and he's placing a hold on my account and won't allow me to speak to another agent. I'm furious. I just paid the extra $** for expedited cards! WTH. No answers, no money, sh!* out of luck
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~Chonts0010: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chonts0010: I'd give them a one out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~Chonts0010: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~Chonts0010: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chonts0010 taken from his WalMart MoneyCard customer service problem that occurred on November 22nd, 2017.