WalMart MoneyCard: Worst customer service ever
A WalMart MoneyCard customer review by GetHuman user GetHuman1893 from December 1st, 2017
Background on GetHuman1893's case
GetHuman: GetHuman1893 - can you tell our other WalMart MoneyCard customers when your case took place?
GetHuman1893: Yeah. It was late at night, on November 29th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman1893 a list of common WalMart MoneyCard problems)
GetHuman1893: "Lower my rate" was why I was trying to call.
GetHuman1893's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman1893: Worst customer service ever
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman1893: I want to a supervisor NOW
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
GetHuman1893: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman1893: I'd give them a one out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
GetHuman1893: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
GetHuman1893: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman1893 taken from his WalMart MoneyCard customer service problem that occurred on November 29th, 2017.