WalMart.com: I waited ** minutes to speak to a live person...
A WalMart.com customer review by GetHuman user ~The SunnyMan from November 26th, 2017
Background on ~The SunnyMan's case
GetHuman: ~The SunnyMan - can you tell our other WalMart.com customers when your case took place?
~The SunnyMan: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~The SunnyMan a list of common WalMart.com problems)
~The SunnyMan: "Cancel order" was why I was trying to call.
~The SunnyMan's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The SunnyMan: I waited ** minutes to speak to a live person!*And then a computer voice said representative ****** is not available! Leave a message! *My complaint is i spent * hours trying to order * lamps on line my wife and I selected. The order was **. and the shipping was promised free. *After placing my order red letters appeared claiming, Some ordinance of some sort does not permit shipping lamps to California. Other Lamp dealers will ship lamps for online orders!*Then I agreed to pick up the order at our local Napa Walmart! *Then I was told in red letters again they could not ship to the store either! **So I called the Napa store and they did not have either lamp we had selected on line.*Then I called the Super Walmart in American Canyon and they did not carry either the lamps we had selected!**All together it has cost me half of my day trying to buy the products Walmart offered me on line to no avail!*May I say that again? To no avail what so ever!*Please call me to explain why this should n
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~The SunnyMan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The SunnyMan: I'd give them a two out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~The SunnyMan: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~The SunnyMan: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The SunnyMan taken from his WalMart.com customer service problem that occurred on November 20th, 2017.