WalMart.com: The website *****. It was my first time trying...

A WalMart.com customer review by GetHuman user ~Anonymous from November 21st, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other WalMart.com customers when your case took place?
~Anonymous: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
~Anonymous: I used the 800-925-6278 number I found for on the GetHuman WalMart.com customer phone number page I was on: WalMart.com Customer Service Phone Number
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common WalMart.com problems)
~Anonymous: "Returns" was why I was trying to call.

~Anonymous's review of WalMart.com customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The website *****. It was my first time trying to buy stuff online. I sat on it over * hours looking at stuff and then I could not check out. I tried again the next day and still can't. Lady on the phone tells me she doesn't know when it will be fixed. Definitely wont be shopping on this website again.
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his WalMart.com customer service problem that occurred on November 12th, 2017.

WalMart.com

2.90 of 5 stars | 307 reviews

~Anonymous's WalMart.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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