WalMart.com: Wal-Mart rep Demetrius was pleasant. Our local...
A WalMart.com customer review by GetHuman user ~NewonlineWalmartcustomer from November 28th, 2017
Background on ~NewonlineWalmartcustomer's case
GetHuman: ~NewonlineWalmartcustomer - can you tell our other WalMart.com customers when your case took place?
~NewonlineWalmartcustomer: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~NewonlineWalmartcustomer a list of common WalMart.com problems)
~NewonlineWalmartcustomer: "Track an Order" was why I was trying to call.
~NewonlineWalmartcustomer's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NewonlineWalmartcustomer: Wal-Mart rep Demetrius was pleasant. Our local church is approved as a tax-exempt organization with the local Wal-Mart. I'd called, because the local Wal-Mart had said that on-line orders would be tax exempt, but they weren't. Demetrius apologized for the local store's mistake and informed me about the * weeks needed to process tax-exemption with walmart.com. A pleasant young man delivering a disappointing message...
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~NewonlineWalmartcustomer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NewonlineWalmartcustomer: I'd give them a two out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~NewonlineWalmartcustomer: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~NewonlineWalmartcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NewonlineWalmartcustomer taken from his WalMart.com customer service problem that occurred on November 21st, 2017.