WalMart.com: missing part of my order. Fed ex did not have t...
A WalMart.com customer review by GetHuman user ~grandma M from November 25th, 2017
Background on ~grandma M's case
GetHuman: ~grandma M - can you tell our other WalMart.com customers when your case took place?
~grandma M: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows ~grandma M a list of common WalMart.com problems)
~grandma M: "Cancel Order" was why I was trying to call.
~grandma M's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grandma M: missing part of my order. Fed ex did not have the tracking info available for viewing. I was given an updated status. Now I will wait to see if I receive package when scheduled. Sent * emails to the help.com online help and never received a reply on where is my order?? Thanks for this number (***-***-****)
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
~grandma M: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grandma M: I'd give them a five out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
~grandma M: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
~grandma M: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grandma M taken from his WalMart.com customer service problem that occurred on November 19th, 2017.