WalMart.com: someone fraudulently used my credit card to ord...
A WalMart.com customer review by GetHuman user GetHuman-340487 from November 22nd, 2017
Background on GetHuman-340487's case
GetHuman: GetHuman-340487 - can you tell our other WalMart.com customers when your case took place?
GetHuman-340487: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to WalMart.com, and if so, how?
GetHuman: And which of these common WalMart.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-340487 a list of common WalMart.com problems)
GetHuman-340487: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-340487's review of WalMart.com customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-340487: someone fraudulently used my credit card to order something online. The best they could do was ATTEMPT to cancel the order but could not ensure it would work. It is a shame that someone is able to get an expensive item for free due to the ease of stealing others info
GetHuman: Let's quantify your experience contacting WalMart.com. On a scale of 1 to 5, how easy is it go get help on a WalMart.com problem?
GetHuman-340487: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-340487: I'd give them a two out of five on communication.
GetHuman: And what about WalMart.com's ability to quickly and effectively address your problem?
GetHuman-340487: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart.com customers?
GetHuman-340487: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-340487 taken from his WalMart.com customer service problem that occurred on November 19th, 2017.