WalMart: *st call - * min.: disconnected when she tried...
A WalMart customer review by GetHuman user GetHuman-426883 from November 20th, 2017
Background on GetHuman-426883's case
GetHuman: GetHuman-426883 - can you tell our other WalMart customers when your case took place?
GetHuman-426883: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-426883 a list of common WalMart problems)
GetHuman-426883: "Update Account Info" was why I was trying to call.
GetHuman-426883's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-426883: *st call - * min.: disconnected when she tried to put me on hold. Very nice, was going to check with a manager about my questions.***nd call: Very confident he knew the answer to my question, I asked him if he was sure it would work, repeated back the steps I was to take, he said yes. Hung up, tried it online... didn't work.***rd try: put me on hold to ask a manager. Long wait, but they came back saying there was nothing they could do and the fault is on the carrier. They will make them aware of the issue.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
GetHuman-426883: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-426883: I'd give them a five out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
GetHuman-426883: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart customers?
GetHuman-426883: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-426883 taken from his WalMart customer service problem that occurred on November 17th, 2017.