WalMart: I am currently living at an APO address while s...

A WalMart customer review by GetHuman user ~fuareckbardwen from November 25th, 2017

Background on ~fuareckbardwen's case

GetHuman: ~fuareckbardwen - can you tell our other WalMart customers when your case took place?
~fuareckbardwen: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to WalMart, and if so, how?
~fuareckbardwen: I used the 800-925-6278 number I found for on the GetHuman WalMart customer phone number page I was on: WalMart Customer Service Phone Number
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~fuareckbardwen a list of common WalMart problems)
~fuareckbardwen: "Change order" was why I was trying to call.

~fuareckbardwen's review of WalMart customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fuareckbardwen: I am currently living at an APO address while stationed in Germany. My order said it would arrive by Dec ** but once I paid it said January **. The rep told me that it was a problem with "financing" and they had to wait to verify my funds. Even though it was automatically debited from my checking account immediately upon checkout. I had my bank account open. A whopping $**. I only placed the order because I would receive it within * weeks. If I want to cancel my order it will be up to a week before the order cancels and I am refunded. By that time the order may have shipped and it will be too late. I guess a few late presents are always fun.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~fuareckbardwen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fuareckbardwen: I'd give them a one out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~fuareckbardwen: For that I would say two out of five.
GetHuman: And finally- any advice for other WalMart customers?
~fuareckbardwen: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fuareckbardwen taken from his WalMart customer service problem that occurred on November 19th, 2017.


2.63 of 5 stars | 341 reviews

~fuareckbardwen's WalMart Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like WalMart, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with WalMart in any way.

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