WalMart: Never spoke to anyone. They bait you into hold...
A WalMart customer review by GetHuman user ~Disgusted Former Customer from November 19th, 2017
Background on ~Disgusted Former Customer 's case
GetHuman: ~Disgusted Former Customer - can you tell our other WalMart customers when your case took place?
~Disgusted Former Customer : Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted Former Customer a list of common WalMart problems)
~Disgusted Former Customer : "Cancel order" was why I was trying to call.
~Disgusted Former Customer 's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted Former Customer : Never spoke to anyone. They bait you into holding on by initially telling you your wait time is estimated to be * mins ** secs. Once that time elapses they continually hit you with a ** second estimated holding time with various other placating recordings thrown in for good measure . Their customer service line is cruel joke.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~Disgusted Former Customer : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted Former Customer : I'd give them a four out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~Disgusted Former Customer : For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart customers?
~Disgusted Former Customer : Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted Former Customer taken from his WalMart customer service problem that occurred on November 10th, 2017.