WalMart: The only reason I go through the abuse of the c...
A WalMart customer review by GetHuman user ~Alana from November 22nd, 2017
Background on ~Alana's case
GetHuman: ~Alana - can you tell our other WalMart customers when your case took place?
~Alana: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~Alana a list of common WalMart problems)
~Alana: "Refund a Charge" was why I was trying to call.
~Alana's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alana: The only reason I go through the abuse of the customer service department of this co. is because of the low prices. I tried to cancel and order the same day I placed it online and the website would not accept the items I wanted to cancel. I called as well and never got through. I think it's better to shop with another company for my needs from now on. The prices may be higher there, but customer service is decent, I'm not put on hold forever by customer service and the items I order are right on time instead of delay after delay with Walmart shipping. This company should be shut down.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~Alana: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alana: I'd give them a two out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~Alana: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart customers?
~Alana: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alana taken from his WalMart customer service problem that occurred on November 21st, 2017.