WalMart: Unbelievable! After not being able to find the...

A WalMart customer review by GetHuman user ~Dusty from November 23rd, 2017

Background on ~Dusty's case

GetHuman: ~Dusty - can you tell our other WalMart customers when your case took place?
~Dusty: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to WalMart, and if so, how?
~Dusty: I used the 800-925-6278 number I found for on the GetHuman WalMart customer phone number page I was on: WalMart Customer Service Phone Number
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~Dusty a list of common WalMart problems)
~Dusty: "Update Account Info" was why I was trying to call.

~Dusty's review of WalMart customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dusty: Unbelievable! After not being able to find the number to call, I finally found it here. Customer 'care' (seems to be a misnomer!) didn't even know the street address of the returns department. Customer serice agent suggested that I look it up on the invoice that came with the items. Ummmm... if I had the **** invoice I wouldn't have to go through an hour of trying to speak with a living, breathing person to GET the information!
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~Dusty: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dusty: I'd give them a four out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~Dusty: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart customers?
~Dusty: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dusty taken from his WalMart customer service problem that occurred on November 16th, 2017.


2.63 of 5 stars | 341 reviews

~Dusty's WalMart Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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