WalMart: Waited a little like ** min. ....but was awesom...

A WalMart customer review by GetHuman user ~ciss from November 20th, 2017

Background on ~ciss's case

GetHuman: ~ciss - can you tell our other WalMart customers when your case took place?
~ciss: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to WalMart, and if so, how?
~ciss: I used the 800-925-6278 number I found for on the GetHuman WalMart customer phone number page I was on: WalMart Customer Service Phone Number
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~ciss a list of common WalMart problems)
~ciss: "Returns" was why I was trying to call.

~ciss's review of WalMart customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ciss: Waited a little like ** min. ....but was awesome service by the CS rep . Raysha, she was super awesome with me , answered my question about an order I was trying to place I could not find how to add another warranty to the items I purchased. Surprisingly awesome CS. after reading other horror stories....they are not all bad, she even wished me a great Valentines day!!
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~ciss: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ciss: I'd give them a three out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~ciss: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart customers?
~ciss: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ciss taken from his WalMart customer service problem that occurred on November 13th, 2017.


2.63 of 5 stars | 341 reviews

~ciss's WalMart Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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