WalMart: Walmart app savings catcher

A WalMart customer review by GetHuman user GetHuman-scott_le from December 8th, 2017

Background on GetHuman-scott_le's case

GetHuman: GetHuman-scott_le - can you tell our other WalMart customers when your case took place?
GetHuman-scott_le: Yes I can. It was afternoon, on November 29th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman-scott_le: I used the 800-925-6278 number I found for on the GetHuman WalMart customer phone number page I was on: WalMart Customer Service Phone Number
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-scott_le a list of common WalMart problems
GetHuman-scott_le: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-scott_le's review of WalMart customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-scott_le: Walmart app savings catcher
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-scott_le: First time use of savings catcher in your app. Was not aware I activated the amount given back to me and*or there was a time limit to use it. I wanted to save money up before use. This was a large purchase in which I received approximately $** back. I didn't read the "rules of use" I was supposed to. Is there anyway Walmart could give me this money back? It was entered into the app, just expired (my wife uses this app too and told me where I messed up). Not to lie, she had told me, before I attempted to use savings catcher, that you must activate your saved money a couple days before you can use it. I just am slow on technology and didn't realize I was initiating use. I would have used it if I knew I made the mistake. I go to Walmart *or * times weekly. This receipt was part of a * day, over $***, grocery run. This is probably one of the biggest purchases I will ever have and it had a good savings catcher refund. Thanks for your time! PLEASE! Of course my mistake and absolutely will not affect my relationship with Walmart. Thanks again.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
GetHuman-scott_le: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-scott_le: I'd give them a four out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
GetHuman-scott_le: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart customers?
GetHuman-scott_le: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-scott_le taken from his WalMart customer service problem that occurred on November 29th, 2017.

WalMart

2.63 of 5 stars | 341 reviews
WalMart ReviewsWalMart's Phone NumberAll WalMart contact infoGeneral WalMart customer service info
GetHuman-scott_le's WalMart Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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