WalMart: exchange

A WalMart customer review by GetHuman user GetHuman-thickari from December 2nd, 2017

Background on GetHuman-thickari's case

GetHuman: GetHuman-thickari - can you tell our other WalMart customers when your case took place?
GetHuman-thickari: Yes. It was evening, on November 30th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman-thickari: I used the 800-925-6278 number I found for on the GetHuman WalMart customer phone number page I was on: WalMart Customer Service Phone Number
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-thickari a list of common WalMart problems
GetHuman-thickari: "Cancel order" was why I was trying to call.

GetHuman-thickari's review of WalMart customer service

GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-thickari: exchange
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-thickari: I Purchased a bottle of Rex all I got home to take it and the bottle seal was broken and the merchandise was empty..I was told it could be exchanged if I had my reciept...I thought you had ** days to return something now they are saying ** days...And they won't do anything and its unacceptable when I paid my money for them.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
GetHuman-thickari: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-thickari: I'd give them a four out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
GetHuman-thickari: For that I would say three out of five.
GetHuman: And finally- any advice for other WalMart customers?
GetHuman-thickari: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-thickari taken from his WalMart customer service problem that occurred on November 30th, 2017.

WalMart

2.63 of 5 stars | 341 reviews
WalMart ReviewsWalMart's Phone NumberAll WalMart contact infoGeneral WalMart customer service info
GetHuman-thickari's WalMart Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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