Wall Street Journal: I wish I had called earlier to receive a replac...
A Wall Street Journal customer review by GetHuman user ~hard copy reader from November 26th, 2017
Background on ~hard copy reader's case
GetHuman: ~hard copy reader - can you tell our other Wall Street Journal customers when your case took place?
~hard copy reader: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~hard copy reader a list of common Wall Street Journal problems)
~hard copy reader: "Delivery problem" was why I was trying to call.
~hard copy reader's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hard copy reader: I wish I had called earlier to receive a replacement NOT a credit. I depend on the news in addition to the local paper: Tampa Tribune
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~hard copy reader: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hard copy reader: I'd give them a five out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~hard copy reader: For that I would say five out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~hard copy reader: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hard copy reader taken from his Wall Street Journal customer service problem that occurred on November 18th, 2017.