Wanderu: This is me Nirajan Thapa.I have recently bought...

A Wanderu customer review by GetHuman user GetHuman-thapanir from December 8th, 2017

Background on GetHuman-thapanir's case

GetHuman: GetHuman-thapanir - can you tell our other Wanderu customers when your case took place?
GetHuman-thapanir: Yeah. It was evening, on November 28th.
GetHuman: Did you reach out to Wanderu, and if so, how?
GetHuman-thapanir: I used a help page I found on the GetHuman Wanderu customer service contact info page: Contact Wanderu Customer Service
GetHuman: And which of these common Wanderu customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-thapanir a list of common Wanderu problems)
GetHuman-thapanir: "None of those really matches why I wanted to contact Wanderu that day." was why I was trying to contact.

GetHuman-thapanir's review of Wanderu customer service

GetHuman: So how would you sum up your experience for GetHuman's Wanderu customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-thapanir: This is me Nirajan Thapa.I have recently bought the ticket of the bus from Boston to DC but still I have not got the email confrimation.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-thapanir: I need to get the email confirmation as fast as u can.I have posted my issue ** mins ago but still there is no repsonse. I need the contact number.it's an emergency.This is one of the worst service I have seen. I need my money back,I will buy ticket through another medium.
GetHuman: Let's quantify your experience contacting Wanderu. On a scale of 1 to 5, how easy is it go get help on a Wanderu problem?
GetHuman-thapanir: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-thapanir: I'd give them a five out of five on communication.
GetHuman: And what about Wanderu's ability to quickly and effectively address your problem?
GetHuman-thapanir: For that I would say five out of five.
GetHuman: And finally- any advice for other Wanderu customers?
GetHuman-thapanir: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wanderu to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-thapanir taken from his Wanderu customer service problem that occurred on November 28th, 2017.

Wanderu

8.60 of 5 stars | 64 reviews

GetHuman-thapanir's Wanderu Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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