Warby Parker: I called the phone number listed and it goes di...
A Warby Parker customer review by GetHuman user ~dlee888 from November 22nd, 2017
Background on ~dlee888's case
GetHuman: ~dlee888 - can you tell our other Warby Parker customers when your case took place?
~dlee888: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Warby Parker, and if so, how?
GetHuman: And which of these common Warby Parker customer issues best describes the reason you wanted to talk to them?
(Shows ~dlee888 a list of common Warby Parker problems)
~dlee888: "Returns" was why I was trying to call.
~dlee888's review of Warby Parker customer service
GetHuman: So how would you sum up your experience for GetHuman's Warby Parker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dlee888: I called the phone number listed and it goes directly to a live customer service rep. The person over the phone was extremely helpful with solving my issue. She also gave me her name and direct number to contact her in case I had any questions. thanks GetHuman for helping me out!
GetHuman: Let's quantify your experience contacting Warby Parker. On a scale of 1 to 5, how easy is it go get help on a Warby Parker problem?
~dlee888: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dlee888: I'd give them a five out of five on communication.
GetHuman: And what about Warby Parker's ability to quickly and effectively address your problem?
~dlee888: For that I would say five out of five.
GetHuman: And finally- any advice for other Warby Parker customers?
~dlee888: Call them early in the day or late. Don't forget any personal or account information you might need for Warby Parker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dlee888 taken from his Warby Parker customer service problem that occurred on November 18th, 2017.
Warby Parker
5.00 of 5 stars | 2 reviews
~dlee888's Warby Parker Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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