Washington Metro Authority - Smartrip: I would much rather talk to a human being than...
A Washington Metro Authority - Smartrip customer review by GetHuman user GetHuman-224075 from November 17th, 2017
Background on GetHuman-224075's case
GetHuman: GetHuman-224075 - can you tell our other Washington Metro Authority - Smartrip customers when your case took place?
GetHuman-224075: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Washington Metro Authority - Smartrip, and if so, how?
GetHuman: And which of these common Washington Metro Authority - Smartrip customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-224075 a list of common Washington Metro Authority - Smartrip problems)
GetHuman-224075: "Insurance claim" was why I was trying to call.
GetHuman-224075's review of Washington Metro Authority - Smartrip customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Metro Authority - Smartrip customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-224075: I would much rather talk to a human being than a voice recording. The voice recording was very annoying because i had to wait to hear all of my options and i didn't even get my question answered. With talking to a real person i would just be able to ask my question and have them answer it. it would save both me and you time.
GetHuman: Let's quantify your experience contacting Washington Metro Authority - Smartrip. On a scale of 1 to 5, how easy is it go get help on a Washington Metro Authority - Smartrip problem?
GetHuman-224075: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-224075: I'd give them a five out of five on communication.
GetHuman: And what about Washington Metro Authority - Smartrip's ability to quickly and effectively address your problem?
GetHuman-224075: For that I would say five out of five.
GetHuman: And finally- any advice for other Washington Metro Authority - Smartrip customers?
GetHuman-224075: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Metro Authority - Smartrip to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-224075 taken from his Washington Metro Authority - Smartrip customer service problem that occurred on November 12th, 2017.
Washington Metro Authority - Smartrip
4.00 of 5 stars | 4 reviews
GetHuman-224075's Washington Metro Authority - Smartrip Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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