Washington Mutual Card Services: I was trying to verify that a credit card was a...
A Washington Mutual Card Services customer review by GetHuman user ~trishagail from November 18th, 2017
Background on ~trishagail's case
GetHuman: ~trishagail - can you tell our other Washington Mutual Card Services customers when your case took place?
~trishagail: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to Washington Mutual Card Services, and if so, how?
GetHuman: And which of these common Washington Mutual Card Services customer issues best describes the reason you wanted to talk to them?
(Shows ~trishagail a list of common Washington Mutual Card Services problems)
~trishagail: "Lower my rate" was why I was trying to call.
~trishagail's review of Washington Mutual Card Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Washington Mutual Card Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~trishagail: I was trying to verify that a credit card was actually mine. Spoke with Mary. She was very helpful, pleasant, and did verify that it was my card. Was on hold for maybe * minutes before talking with Mary.
GetHuman: Let's quantify your experience contacting Washington Mutual Card Services. On a scale of 1 to 5, how easy is it go get help on a Washington Mutual Card Services problem?
~trishagail: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~trishagail: I'd give them a three out of five on communication.
GetHuman: And what about Washington Mutual Card Services's ability to quickly and effectively address your problem?
~trishagail: For that I would say five out of five.
GetHuman: And finally- any advice for other Washington Mutual Card Services customers?
~trishagail: Call them early in the day or late. Don't forget any personal or account information you might need for Washington Mutual Card Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~trishagail taken from his Washington Mutual Card Services customer service problem that occurred on November 12th, 2017.
Washington Mutual Card Services
3.00 of 5 stars | 1 reviews
~trishagail's Washington Mutual Card Services Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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