Webroot: My advice is not to buy their products, I have...
A Webroot customer review by GetHuman user ~Tweety from November 27th, 2017
Background on ~Tweety's case
GetHuman: ~Tweety - can you tell our other Webroot customers when your case took place?
~Tweety: Yup. It was evening, on November 25th.
GetHuman: Did you reach out to Webroot, and if so, how?
GetHuman: And which of these common Webroot customer issues best describes the reason you wanted to talk to them?
(Shows ~Tweety a list of common Webroot problems)
~Tweety: "Overcharge/Strange charge" was why I was trying to call.
~Tweety's review of Webroot customer service
GetHuman: So how would you sum up your experience for GetHuman's Webroot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tweety: My advice is not to buy their products, I have a different problem then I've seen listed, mine has expired after only * months, product is nothing but a rip off when it doesn't last for the year your paying for.
GetHuman: Let's quantify your experience contacting Webroot. On a scale of 1 to 5, how easy is it go get help on a Webroot problem?
~Tweety: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tweety: I'd give them a five out of five on communication.
GetHuman: And what about Webroot's ability to quickly and effectively address your problem?
~Tweety: For that I would say two out of five.
GetHuman: And finally- any advice for other Webroot customers?
~Tweety: Call them early in the day or late. Don't forget any personal or account information you might need for Webroot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tweety taken from his Webroot customer service problem that occurred on November 25th, 2017.