Webs.com: Bait & Switch. They advertise **** support as a...
A Webs.com customer review by GetHuman user ~chrystalle from November 18th, 2017
Background on ~chrystalle's case
GetHuman: ~chrystalle - can you tell our other Webs.com customers when your case took place?
~chrystalle: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Webs.com, and if so, how?
GetHuman: And which of these common Webs.com customer issues best describes the reason you wanted to talk to them?
(Shows ~chrystalle a list of common Webs.com problems)
~chrystalle: "Cancel service" was why I was trying to contact.
~chrystalle's review of Webs.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Webs.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chrystalle: Bait & Switch. They advertise **** support as a premium member in writing before you sign up and after becoming a member. I called them at *am and got a recorded message saying customer phone support is only available from *-* M-F. Very disappointing. I long for the days of honest marketing.
GetHuman: Let's quantify your experience contacting Webs.com. On a scale of 1 to 5, how easy is it go get help on a Webs.com problem?
~chrystalle: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chrystalle: I'd give them a three out of five on communication.
GetHuman: And what about Webs.com's ability to quickly and effectively address your problem?
~chrystalle: For that I would say two out of five.
GetHuman: And finally- any advice for other Webs.com customers?
~chrystalle: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Webs.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chrystalle taken from his Webs.com customer service problem that occurred on November 14th, 2017.