Webs.com: Their staff is very poor at explaining terminol...
A Webs.com customer review by GetHuman user ~non-computer geek from November 21st, 2017
Background on ~non-computer geek's case
GetHuman: ~non-computer geek - can you tell our other Webs.com customers when your case took place?
~non-computer geek: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Webs.com, and if so, how?
GetHuman: And which of these common Webs.com customer issues best describes the reason you wanted to talk to them?
(Shows ~non-computer geek a list of common Webs.com problems)
~non-computer geek: "Cancel service" was why I was trying to contact.
~non-computer geek's review of Webs.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Webs.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~non-computer geek: Their staff is very poor at explaining terminology. Which is infuriating since they specifically market their site to the "everyday" non-computer person.They said their site was attacked and I can't use my site for ** hours. What?!
GetHuman: Let's quantify your experience contacting Webs.com. On a scale of 1 to 5, how easy is it go get help on a Webs.com problem?
~non-computer geek: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~non-computer geek: I'd give them a four out of five on communication.
GetHuman: And what about Webs.com's ability to quickly and effectively address your problem?
~non-computer geek: For that I would say five out of five.
GetHuman: And finally- any advice for other Webs.com customers?
~non-computer geek: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Webs.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~non-computer geek taken from his Webs.com customer service problem that occurred on November 13th, 2017.