Webs.com: They selected a button and when I forgot to unc...
A Webs.com customer review by GetHuman user ~UPSET from November 18th, 2017
Background on ~UPSET's case
GetHuman: ~UPSET - can you tell our other Webs.com customers when your case took place?
~UPSET: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Webs.com, and if so, how?
GetHuman: And which of these common Webs.com customer issues best describes the reason you wanted to talk to them?
(Shows ~UPSET a list of common Webs.com problems)
~UPSET: "Technical support" was why I was trying to contact.
~UPSET's review of Webs.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Webs.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UPSET: They selected a button and when I forgot to unclick it they charged me. I noticed as I was hitting the next button and clicked back to unclick the button. The service was charged anyway. I wanted to keep the domain and refund the extra service. They told me via email and over this phone line "NO" basically to bad you clicked next and no refund. I was told I would need to speak to a manager who was not there. I was told they would email me my answer. AGAIN, basically "NO". I have called my bank to despite the charge, I will not pay and this customer service was anything but. Filing complaint with BBB, posting on every website I can find. I might even use their free sites to build a customer remorse site where we can ALL vent. GO SOMEWHERE ELSE, don't be stupid like me and give this company a dime.
GetHuman: Let's quantify your experience contacting Webs.com. On a scale of 1 to 5, how easy is it go get help on a Webs.com problem?
~UPSET: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UPSET: I'd give them a two out of five on communication.
GetHuman: And what about Webs.com's ability to quickly and effectively address your problem?
~UPSET: For that I would say five out of five.
GetHuman: And finally- any advice for other Webs.com customers?
~UPSET: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Webs.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UPSET taken from his Webs.com customer service problem that occurred on November 9th, 2017.