Webs.com: We are trying to cancel our Website. Finally...
A Webs.com customer review by GetHuman user GetHuman-135627 from November 17th, 2017
Background on GetHuman-135627's case
GetHuman: GetHuman-135627 - can you tell our other Webs.com customers when your case took place?
GetHuman-135627: Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Webs.com, and if so, how?
GetHuman: And which of these common Webs.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-135627 a list of common Webs.com problems)
GetHuman-135627: "Service problem" was why I was trying to contact.
GetHuman-135627's review of Webs.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Webs.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-135627: We are trying to cancel our Website. Finally, got this number and talked to a PERSON. According to the agent we cannot get our full refund (we're already billed for next year). Somehow a "coupon" was used yesterday to renew domain name. Neither of us used any coupon. Don't know what she is talking about. We are only * involved in this account. I am suspicious that it automatically renewed, because we didn't do anything? Very frustrating...this whole experience!
GetHuman: Let's quantify your experience contacting Webs.com. On a scale of 1 to 5, how easy is it go get help on a Webs.com problem?
GetHuman-135627: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-135627: I'd give them a five out of five on communication.
GetHuman: And what about Webs.com's ability to quickly and effectively address your problem?
GetHuman-135627: For that I would say two out of five.
GetHuman: And finally- any advice for other Webs.com customers?
GetHuman-135627: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Webs.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-135627 taken from his Webs.com customer service problem that occurred on November 11th, 2017.