WellPoint: They are just going to direct you to an automat...
A WellPoint customer review by GetHuman user GetHuman-134590 from November 25th, 2017
Background on GetHuman-134590's case
GetHuman: GetHuman-134590 - can you tell our other WellPoint customers when your case took place?
GetHuman-134590: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to WellPoint, and if so, how?
GetHuman: And which of these common WellPoint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-134590 a list of common WellPoint problems)
GetHuman-134590: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-134590's review of WellPoint customer service
GetHuman: So how would you sum up your experience for GetHuman's WellPoint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-134590: They are just going to direct you to an automated system that will hang up on you unless you know the name or extension number of the person you want to talk to.
GetHuman: Let's quantify your experience contacting WellPoint. On a scale of 1 to 5, how easy is it go get help on a WellPoint problem?
GetHuman-134590: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-134590: I'd give them a one out of five on communication.
GetHuman: And what about WellPoint's ability to quickly and effectively address your problem?
GetHuman-134590: For that I would say one out of five.
GetHuman: And finally- any advice for other WellPoint customers?
GetHuman-134590: Call them early in the day or late. Don't forget any personal or account information you might need for WellPoint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-134590 taken from his WellPoint customer service problem that occurred on November 23rd, 2017.
WellPoint
1.00 of 5 stars | 4 reviews
GetHuman-134590's WellPoint Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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