Wells Fargo Home Mortgages: After dealing with Wells Fargo for the past...
A Wells Fargo Home Mortgages customer review by GetHuman user ~jamer from October 29th, 2017
Background on ~jamer's case
GetHuman: ~jamer - can you tell our other Wells Fargo Home Mortgages customers when your case took place?
~jamer: Yes. It was late at night, on October 26th.
GetHuman: Did you reach out to Wells Fargo Home Mortgages, and if so, how?
GetHuman: And which of these common Wells Fargo Home Mortgages customer issues best describes the reason you wanted to talk to them?
(Shows ~jamer a list of common Wells Fargo Home Mortgages problems)
~jamer: "Extension" was why I was trying to call.
~jamer's review of Wells Fargo Home Mortgages customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Home Mortgages customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jamer: After dealing with Wells Fargo for the past ** months and getting denial after denial Wells Fargo FINALLY came up with their version of a loan modification.**After making my three installments of $****.**, as requested by Wells Fargo, I was given the Loan Modification Agreement with less than * days to go over the terms proposed by the Wells Fargo legal staff. Furthermore I contacted Wells Fargo immediately to get a detail of the terms since my English is not very good. Wells Fargo on February ** informed me that a letter was sent out to further explain the terms. NO LETTER arrived. And no explanation provided either.**If you look at the records, I spoke to someone at Wells Fargo nearly every day and not once did anyone mention that I had until February ** to get the papers back or Wells Fargo will foreclose on my home. Now Wells Fargo has taken my money, time has expired and Wells Fargo has a foreclosure sale date of March *, ****. Now I am told this process has to start all over agai
GetHuman: Let's quantify your experience contacting Wells Fargo Home Mortgages. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Home Mortgages problem?
~jamer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jamer: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo Home Mortgages's ability to quickly and effectively address your problem?
~jamer: For that I would say four out of five.
GetHuman: And finally- any advice for other Wells Fargo Home Mortgages customers?
~jamer: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Home Mortgages to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jamer taken from his Wells Fargo Home Mortgages customer service problem that occurred on October 26th, 2017.