Wells Fargo Home Mortgages: Phone volume on operators end was poor. Could...
A Wells Fargo Home Mortgages customer review by GetHuman user GetHuman-113494 from November 15th, 2017
Background on GetHuman-113494's case
GetHuman: GetHuman-113494 - can you tell our other Wells Fargo Home Mortgages customers when your case took place?
GetHuman-113494: Yes. It was evening, on November 5th.
GetHuman: Did you reach out to Wells Fargo Home Mortgages, and if so, how?
GetHuman: And which of these common Wells Fargo Home Mortgages customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-113494 a list of common Wells Fargo Home Mortgages problems)
GetHuman-113494: "Extension" was why I was trying to call.
GetHuman-113494's review of Wells Fargo Home Mortgages customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Home Mortgages customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-113494: Phone volume on operators end was poor. Could barely hear what she was saying. And yes, my handset volume was turned all the way up.
GetHuman: Let's quantify your experience contacting Wells Fargo Home Mortgages. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Home Mortgages problem?
GetHuman-113494: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-113494: I'd give them a two out of five on communication.
GetHuman: And what about Wells Fargo Home Mortgages's ability to quickly and effectively address your problem?
GetHuman-113494: For that I would say three out of five.
GetHuman: And finally- any advice for other Wells Fargo Home Mortgages customers?
GetHuman-113494: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Home Mortgages to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-113494 taken from his Wells Fargo Home Mortgages customer service problem that occurred on November 5th, 2017.