Wells Fargo Home Mortgages: With the information here I got right through...
A Wells Fargo Home Mortgages customer review by GetHuman user ~Insurance Lady from November 18th, 2017
Background on ~Insurance Lady's case
GetHuman: ~Insurance Lady - can you tell our other Wells Fargo Home Mortgages customers when your case took place?
~Insurance Lady: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Wells Fargo Home Mortgages, and if so, how?
GetHuman: And which of these common Wells Fargo Home Mortgages customer issues best describes the reason you wanted to talk to them?
(Shows ~Insurance Lady a list of common Wells Fargo Home Mortgages problems)
~Insurance Lady: "Make a payment" was why I was trying to call.
~Insurance Lady's review of Wells Fargo Home Mortgages customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Home Mortgages customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Insurance Lady: With the information here I got right through. The operator was not rude but not great either. She did her job but barely. I did need to be put through to the hazard insurance deparment. Thier direct number is *.***.***.****. The customer service in that department was very good.
GetHuman: Let's quantify your experience contacting Wells Fargo Home Mortgages. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Home Mortgages problem?
~Insurance Lady: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Insurance Lady: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo Home Mortgages's ability to quickly and effectively address your problem?
~Insurance Lady: For that I would say three out of five.
GetHuman: And finally- any advice for other Wells Fargo Home Mortgages customers?
~Insurance Lady: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Home Mortgages to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Insurance Lady taken from his Wells Fargo Home Mortgages customer service problem that occurred on November 15th, 2017.