Wells Fargo: Do not expect direct communication with the Bil...
A Wells Fargo customer review by GetHuman user ~unluckyme from November 11th, 2017
Background on ~unluckyme's case
GetHuman: ~unluckyme - can you tell our other Wells Fargo customers when your case took place?
~unluckyme: Yeah. It was morning, on November 4th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows ~unluckyme a list of common Wells Fargo problems)
~unluckyme: "Setup an account" was why I was trying to call.
~unluckyme's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unluckyme: Do not expect direct communication with the Bill Pay department. It takes ** days to resolve NO MATTER what.The folks you do get to talk with are polite enough, however they are "Bankers" that can only "email" the bill pay folks. Not even my local Banker had access to an "electronic" payment sent thru bill pay. Could have resolved with a simple fax to the payee. Customer Service??????????? One has to wonder if they really know what it is.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
~unluckyme: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unluckyme: I'd give them a one out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
~unluckyme: For that I would say one out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
~unluckyme: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unluckyme taken from his Wells Fargo customer service problem that occurred on November 4th, 2017.