Wells Fargo: The customer service team has a script that the...
A Wells Fargo customer review by GetHuman user GetHuman-394862 from November 20th, 2017
Background on GetHuman-394862's case
GetHuman: GetHuman-394862 - can you tell our other Wells Fargo customers when your case took place?
GetHuman-394862: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-394862 a list of common Wells Fargo problems)
GetHuman-394862: "Statement Request" was why I was trying to call.
GetHuman-394862's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-394862: The customer service team has a script that they are clearly told not to stray from. They did not help me at all. Awful customer service. Will never use them again!
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
GetHuman-394862: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-394862: I'd give them a four out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
GetHuman-394862: For that I would say three out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
GetHuman-394862: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-394862 taken from his Wells Fargo customer service problem that occurred on November 11th, 2017.