I urge you NOT to order from West Elm. Save you...
A West Elm customer review by GetHuman user ~bbsquatch from November 6th, 2017
Background on ~bbsquatch's case
GetHuman: ~bbsquatch - can you tell our other West Elm customers when your case took place?
~bbsquatch: Yes. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to West Elm, and if so, how?
GetHuman: And which of these common West Elm customer issues best describes the reason you wanted to talk to them?
(Shows ~bbsquatch a list of common West Elm problems)
~bbsquatch: "Change order" was why I was trying to call.
~bbsquatch's review of West Elm customer service
GetHuman: So how would you sum up your experience for GetHuman's West Elm customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bbsquatch: I urge you NOT to order from West Elm. Save yourself the trouble and the headache.**The only reason I gave this one star is because I couldn't put zero stars. I have NEVER dealt with a less professional business than West Elm.**I purchased a king size bed frame and head frame. UPS delivered the headboard about a week and a half later. The bed frame was routed to the wrong address and it was only discovered when they called to try to deliver to the wrong state (yes, as in US State). I spent the next ** days trying to get it re-routed, all the while watching stock dwindle. I called countless times and spent countless hours on the phone about every other day. On the **rd day I finally got someone willing to do their job and it was finally re-routed.**A week later my bed was delivered. As the delivery crew assembled what should be my king size bed I noticed a number of problems, the biggest being it was not a king size bed, but a full. On top of that they did not have any slats and the cro
GetHuman: Let's quantify your experience contacting West Elm. On a scale of 1 to 5, how easy is it go get help on a West Elm problem?
~bbsquatch: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bbsquatch: I'd give them a three out of five on communication.
GetHuman: And what about West Elm's ability to quickly and effectively address your problem?
~bbsquatch: For that I would say one out of five.
GetHuman: And finally- any advice for other West Elm customers?
~bbsquatch: Call them early in the day or late. Don't forget any personal or account information you might need for West Elm to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bbsquatch taken from his West Elm customer service problem that occurred on November 2nd, 2017.