Western Union: Have been trying to become a money transfer age...
A Western Union customer review by GetHuman user ~bobo from November 8th, 2017
Background on ~bobo's case
GetHuman: ~bobo - can you tell our other Western Union customers when your case took place?
~bobo: Yes. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Western Union, and if so, how?
GetHuman: And which of these common Western Union customer issues best describes the reason you wanted to talk to them?
(Shows ~bobo a list of common Western Union problems)
~bobo: "Blocked Account" was why I was trying to call.
~bobo's review of Western Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Western Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bobo: Have been trying to become a money transfer agent. Submitted an application more than a month ago. Been on the phone and e-mailed them on numerous occasions. Never been able to actually get a hold of someone who can help me out. Customer service division is overseas, does not have contact info for corporate office and each time I was transferred the volume of the phone call became quieter until I couldn't hear the person on the other end.
GetHuman: Let's quantify your experience contacting Western Union. On a scale of 1 to 5, how easy is it go get help on a Western Union problem?
~bobo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bobo: I'd give them a five out of five on communication.
GetHuman: And what about Western Union's ability to quickly and effectively address your problem?
~bobo: For that I would say three out of five.
GetHuman: And finally- any advice for other Western Union customers?
~bobo: Call them early in the day or late. Don't forget any personal or account information you might need for Western Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bobo taken from his Western Union customer service problem that occurred on November 2nd, 2017.