Westinghouse: Canadian customer. Snow storm shut down my sat...
A Westinghouse customer review by GetHuman user ~anonymous from November 15th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Westinghouse customers when your case took place?
~anonymous: Yes. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Westinghouse, and if so, how?
GetHuman: And which of these common Westinghouse customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Westinghouse problems)
~anonymous: "Where to buy" was why I was trying to call.
~anonymous's review of Westinghouse customer service
GetHuman: So how would you sum up your experience for GetHuman's Westinghouse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Canadian customer. Snow storm shut down my satellite dish. Went to use tuner and it needs an activation code?! *-*** number DOES NOT work. TV Model number is in back of TV mounted on the wall. Serial number by itself does not work. Now max of attempts used so no web activation possible. No number to call. Searched the web and no regular long distance support number anywhere. WTF?! Really? Great way to do business.
GetHuman: Let's quantify your experience contacting Westinghouse. On a scale of 1 to 5, how easy is it go get help on a Westinghouse problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Westinghouse's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Westinghouse customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Westinghouse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Westinghouse customer service problem that occurred on November 10th, 2017.