Purchased $****.** in a new Whirlpool range and...
A Whirlpool customer review by GetHuman user ~Janet from November 25th, 2017
Background on ~Janet's case
GetHuman: ~Janet - can you tell our other Whirlpool customers when your case took place?
~Janet: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~Janet a list of common Whirlpool problems)
~Janet: "Complaint" was why I was trying to call.
~Janet's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janet: Purchased $****.** in a new Whirlpool range and refrigerator and the range had a wire not connected from the factory causing us a major electrical outage, several after hour electrician repair charges and a non working stove.*Whirlpool customer service will call us in *-* days starting tomorrow and if we do not hear from them we are to call back and they will try to expedite our call. How is that for customer service?!
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~Janet: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janet: I'd give them a four out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~Janet: For that I would say one out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~Janet: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janet taken from his Whirlpool customer service problem that occurred on November 16th, 2017.