Whirlpool: The worst customer service possible. I have a n...
A Whirlpool customer review by GetHuman user ~daba9 from November 18th, 2017
Background on ~daba9's case
GetHuman: ~daba9 - can you tell our other Whirlpool customers when your case took place?
~daba9: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~daba9 a list of common Whirlpool problems)
~daba9: "Repairs" was why I was trying to call.
~daba9's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~daba9: The worst customer service possible. I have a new freezer. Since day one it gave me problems. I told the technician when he came out that whenever you start with a problem in the beginning. You always have a problem. Since then I have not been able to use the freezer. * times I refilled the freezer and then dumped out the things. It is still not working and this is from December. I requested a new one and they tell me the warranty is only to repair it. Forget that my warranty has disappeared I still don't have a freezer. There is no one to talk too. It is always at this time we cannot give you a new freezer. When the technician will say it is not repairable then they will put in for a request. The technician said it looks bad for them if they have recalls. It costs them pennies for these pieces of junk they get from China and then charge the customer $***.** for it. If you need to buy a whirlpool it is better to overpay and purchase from a store who has their own warranty and they will
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~daba9: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~daba9: I'd give them a five out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~daba9: For that I would say two out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~daba9: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~daba9 taken from his Whirlpool customer service problem that occurred on November 14th, 2017.