Whirlpool: Waited to ** minutes to talk to someone who did...
A Whirlpool customer review by GetHuman user ~Kim from November 22nd, 2017
Background on ~Kim's case
GetHuman: ~Kim - can you tell our other Whirlpool customers when your case took place?
~Kim: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~Kim a list of common Whirlpool problems)
~Kim: "Repairs" was why I was trying to call.
~Kim's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kim: Waited to ** minutes to talk to someone who did not respond to my question and transferred me to an external contractor who had no idea who I was. Transferred me back and had to wait another ** minutes
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~Kim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kim: I'd give them a five out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~Kim: For that I would say one out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~Kim: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kim taken from his Whirlpool customer service problem that occurred on November 17th, 2017.