Whirlpool: called to complain about refridgerator for the...
A Whirlpool customer review by GetHuman user ~f wain from November 16th, 2017
Background on ~f wain's case
GetHuman: ~f wain - can you tell our other Whirlpool customers when your case took place?
~f wain: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~f wain a list of common Whirlpool problems)
~f wain: "Repairs" was why I was trying to call.
~f wain's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~f wain: called to complain about refridgerator for the *rd time still not fixed after three months each time i call their rep they tell me it is scheduled for another week away they use a & e which is horrible as well. finally go them to use someone else they called them and told me they had it set up the company would call me the next day to set upi the time, the company called that night and said whirlpool told them to call us, but they didn't give him a work number to fix the machine or come out and check it. i would never buy another product from whirlpool
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~f wain: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~f wain: I'd give them a four out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~f wain: For that I would say one out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~f wain: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~f wain taken from his Whirlpool customer service problem that occurred on November 15th, 2017.