Windstream: I am a work from home customer service speciali...
A Windstream customer review by GetHuman user ~rebma from November 7th, 2017
Background on ~rebma's case
GetHuman: ~rebma - can you tell our other Windstream customers when your case took place?
~rebma: Yup. It was morning, on October 29th.
GetHuman: Did you reach out to Windstream, and if so, how?
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows ~rebma a list of common Windstream problems)
~rebma: "Setup service" was why I was trying to call.
~rebma's review of Windstream customer service
GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rebma: I am a work from home customer service specialist. I (unfortunately) chose Windstream as my internet service provider recently. I am required to log in to a VPN. The internet connection is so horrid that I at times can not even log in to my VPN or can not stay connected. The ping rates are insane and the upload speeds are unacceptable. I have repeatedly called their customer service center only to be lied to or made promises that have never materialized. I am loosing time at my job, money and gaining frustration! They will not help me with my issues and allow me to make money to pay their bill!!
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
~rebma: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rebma: I'd give them a one out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
~rebma: For that I would say five out of five.
GetHuman: And finally- any advice for other Windstream customers?
~rebma: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rebma taken from his Windstream customer service problem that occurred on October 29th, 2017.