Windstream: They seem more interested in obtaining your*Soc...
A Windstream customer review by GetHuman user ~Jim 29@ Hotmail.Com from November 15th, 2017
Background on ~Jim 29@ Hotmail.Com's case
GetHuman: ~Jim 29@ Hotmail.Com - can you tell our other Windstream customers when your case took place?
~Jim 29@ Hotmail.Com: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Windstream, and if so, how?
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim 29@ Hotmail.Com a list of common Windstream problems)
~Jim 29@ Hotmail.Com: "Service problem" was why I was trying to call.
~Jim 29@ Hotmail.Com's review of Windstream customer service
GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim 29@ Hotmail.Com: They seem more interested in obtaining your*Social Security Number than in helping you.*Overall Results were Ineffective
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
~Jim 29@ Hotmail.Com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim 29@ Hotmail.Com: I'd give them a four out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
~Jim 29@ Hotmail.Com: For that I would say five out of five.
GetHuman: And finally- any advice for other Windstream customers?
~Jim 29@ Hotmail.Com: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim 29@ Hotmail.Com taken from his Windstream customer service problem that occurred on November 12th, 2017.