Wix.com: I need a call back soon or I will cancel everyt...

A Wix.com customer review by GetHuman user GetHuman-rickbarr from December 8th, 2017

Background on GetHuman-rickbarr's case

GetHuman: GetHuman-rickbarr - can you tell our other Wix.com customers when your case took place?
GetHuman-rickbarr: Yeah. It was afternoon, on December 2nd.
GetHuman: Did you reach out to Wix.com, and if so, how?
GetHuman-rickbarr: I used a help page I found on the GetHuman Wix.com customer service contact info page: Contact Wix.com Customer Service
GetHuman: And which of these common Wix.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rickbarr a list of common Wix.com problems)
GetHuman-rickbarr: "Billing" was why I was trying to contact.

GetHuman-rickbarr's review of Wix.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Wix.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rickbarr: I need a call back soon or I will cancel everything and get a refund.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-rickbarr: I don't know how to do some things and need to talk to someone...
GetHuman: Let's quantify your experience contacting Wix.com. On a scale of 1 to 5, how easy is it go get help on a Wix.com problem?
GetHuman-rickbarr: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rickbarr: I'd give them a five out of five on communication.
GetHuman: And what about Wix.com's ability to quickly and effectively address your problem?
GetHuman-rickbarr: For that I would say five out of five.
GetHuman: And finally- any advice for other Wix.com customers?
GetHuman-rickbarr: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wix.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rickbarr taken from his Wix.com customer service problem that occurred on December 2nd, 2017.

Wix.com

8.70 of 5 stars | 38 reviews

GetHuman-rickbarr's Wix.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wix.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wix.com in any way.

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