Wondertrail.com: This company cancels every order you place on t...
A Wondertrail.com customer review by GetHuman user ~DT from November 17th, 2017
Background on ~DT's case
GetHuman: ~DT - can you tell our other Wondertrail.com customers when your case took place?
~DT: Yeah. It was late at night, on November 9th.
GetHuman: Did you reach out to Wondertrail.com, and if so, how?
GetHuman: And which of these common Wondertrail.com customer issues best describes the reason you wanted to talk to them?
(Shows ~DT a list of common Wondertrail.com problems)
~DT: "Overcharge/Strange charge" was why I was trying to contact.
~DT's review of Wondertrail.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Wondertrail.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DT: This company cancels every order you place on their website due to "Oh, we just sold our last one. Sorry." This has happened to me FIVE different times now. It's because they check every order to make sure they can't just go and sell the item on ebay or something to make an extra dollar. If they can make an extra dollar, they will cancel your order and claim they sold the last one!!**How's that for terrible quality and customer service? Please avoid at all costs because it is a waste of your time.
GetHuman: Let's quantify your experience contacting Wondertrail.com. On a scale of 1 to 5, how easy is it go get help on a Wondertrail.com problem?
~DT: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DT: I'd give them a three out of five on communication.
GetHuman: And what about Wondertrail.com's ability to quickly and effectively address your problem?
~DT: For that I would say two out of five.
GetHuman: And finally- any advice for other Wondertrail.com customers?
~DT: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wondertrail.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DT taken from his Wondertrail.com customer service problem that occurred on November 9th, 2017.
Wondertrail.com
3.00 of 5 stars | 2 reviews
~DT's Wondertrail.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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