Woodcraft.com: I ordered * bolt action pen kits. Three weeks l...
A Woodcraft.com customer review by GetHuman user ~pwynne from November 26th, 2017
Background on ~pwynne's case
GetHuman: ~pwynne - can you tell our other Woodcraft.com customers when your case took place?
~pwynne: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Woodcraft.com, and if so, how?
GetHuman: And which of these common Woodcraft.com customer issues best describes the reason you wanted to talk to them?
(Shows ~pwynne a list of common Woodcraft.com problems)
~pwynne: "Change order" was why I was trying to call.
~pwynne's review of Woodcraft.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Woodcraft.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pwynne: I ordered * bolt action pen kits. Three weeks later they are still not on order. During those three weeks I called the store to insure that the kits were ordered. After the third week I cancelled the order. I have now ordered them from Penn State Industries.
GetHuman: Let's quantify your experience contacting Woodcraft.com. On a scale of 1 to 5, how easy is it go get help on a Woodcraft.com problem?
~pwynne: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pwynne: I'd give them a five out of five on communication.
GetHuman: And what about Woodcraft.com's ability to quickly and effectively address your problem?
~pwynne: For that I would say two out of five.
GetHuman: And finally- any advice for other Woodcraft.com customers?
~pwynne: Call them early in the day or late. Don't forget any personal or account information you might need for Woodcraft.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pwynne taken from his Woodcraft.com customer service problem that occurred on November 18th, 2017.
Woodcraft.com
2.00 of 5 stars | 3 reviews
~pwynne's Woodcraft.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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