Wrangler Jeans Co.: Terrible customer service. After long holds, l...
A Wrangler Jeans Co. customer review by GetHuman user ~Steve from November 19th, 2017
Background on ~Steve's case
GetHuman: ~Steve - can you tell our other Wrangler Jeans Co. customers when your case took place?
~Steve: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Wrangler Jeans Co., and if so, how?
GetHuman: And which of these common Wrangler Jeans Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common Wrangler Jeans Co. problems)
~Steve: "Cancel order" was why I was trying to call.
~Steve's review of Wrangler Jeans Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Wrangler Jeans Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: Terrible customer service. After long holds, left messages. They directed me to web site. Did what was asked. Got an e-mail back telling me to call! Ridiculous.
GetHuman: Let's quantify your experience contacting Wrangler Jeans Co.. On a scale of 1 to 5, how easy is it go get help on a Wrangler Jeans Co. problem?
~Steve: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a one out of five on communication.
GetHuman: And what about Wrangler Jeans Co.'s ability to quickly and effectively address your problem?
~Steve: For that I would say five out of five.
GetHuman: And finally- any advice for other Wrangler Jeans Co. customers?
~Steve: Call them early in the day or late. Don't forget any personal or account information you might need for Wrangler Jeans Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his Wrangler Jeans Co. customer service problem that occurred on November 10th, 2017.