Wyndham Worldwide Resorts: The worst customer service I've ever experience...

A Wyndham Worldwide Resorts customer review by GetHuman user GetHuman-rbv from December 2nd, 2017

Background on GetHuman-rbv's case

GetHuman: GetHuman-rbv - can you tell our other Wyndham Worldwide Resorts customers when your case took place?
GetHuman-rbv: Yes. It was middle of the night, on November 30th.
GetHuman: Did you reach out to Wyndham Worldwide Resorts, and if so, how?
GetHuman-rbv: I used the 800-251-8736 number I found for on the GetHuman Wyndham Worldwide Resorts customer phone number page I was on: Wyndham Worldwide Resorts Customer Service Phone Number
GetHuman: And which of these common Wyndham Worldwide Resorts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rbv a list of common Wyndham Worldwide Resorts problems)
GetHuman-rbv: "Cancel booking" was why I was trying to call.

GetHuman-rbv's review of Wyndham Worldwide Resorts customer service

GetHuman: So how would you sum up your experience for GetHuman's Wyndham Worldwide Resorts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rbv: The worst customer service I've ever experienced, hands down. And then it got worse.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-rbv: Front desk was so combative & rude over a minor question on the first day, I was honestly frightened to address anything else with them for the duration of my stay. And it proceeded to decline. Hours spent on the phone after my return home and I'm left truly believing Wyndham has the worst customer care in the world. It's revolting. And now, not only are my issues not resolved, I've spent so much time just to be given so many different opinions from so many different representatives, all blaming each other, laughed at, hung up on, mocked,hung up on again, told to blame the last representative (should've, if only, sorry, they're not here), given "company issued, ** hour*day cell phone numbers," promising to answer at anytime, guests always get a response, BUT NO ANSWER, NO VOICEMAIL, I truly feel this whole thing has to be a joke. No other way would such ridiculous, utterly insulting, embarrassing handling even occur. From Wyndham, of all companies. This whole situation, start to present, is a disgusting, frustrating, sickening, humiliating, distasteful slap in the face. Not to mention **** poor handling of what should have been a relatively minor, if not easily resolved conflict(s) considering the magnitude of this company and the grandiosity*integrity it portrays. Thank you for your time.**Sincerely,***Elizabeth A Field
GetHuman: Let's quantify your experience contacting Wyndham Worldwide Resorts. On a scale of 1 to 5, how easy is it go get help on a Wyndham Worldwide Resorts problem?
GetHuman-rbv: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rbv: I'd give them a two out of five on communication.
GetHuman: And what about Wyndham Worldwide Resorts's ability to quickly and effectively address your problem?
GetHuman-rbv: For that I would say one out of five.
GetHuman: And finally- any advice for other Wyndham Worldwide Resorts customers?
GetHuman-rbv: Call them early in the day or late. Don't forget any personal or account information you might need for Wyndham Worldwide Resorts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rbv taken from his Wyndham Worldwide Resorts customer service problem that occurred on November 30th, 2017.

Wyndham Worldwide Resorts

1.00 of 5 stars | 3 reviews

GetHuman-rbv's Wyndham Worldwide Resorts Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Wyndham Worldwide Resorts, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Wyndham Worldwide Resorts in any way.

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