X: Can please get a reply as I need help desperate...
A X customer review by GetHuman user ~pumpac41 from November 27th, 2017
Background on ~pumpac41's case
GetHuman: ~pumpac41 - can you tell our other X customers when your case took place?
~pumpac41: Yeah. It was morning, on November 26th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~pumpac41 a list of common X problems)
~pumpac41: "Overcharge/Strange charge" was why I was trying to call.
~pumpac41's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pumpac41: Can please get a reply as I need help desperately . I want my two accounts voided so I can reopen a new account. There is details on my *st account which doesn't allow me access ( ph no ) my other account so I wish to start fresh and open a new account please. I have sent about ** messages asking for help and none fourth coming.i need my contact details voided so a new account can be opened. My Acc are ( @pumpac** ) and ( @chiverspeter ) my name is Peter Chivers. My recent add was ***c Moulden avenue Yokine Perth ****. Can you please help me here and void these accounts so I can start again. Kind regards Peter Chivers
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~pumpac41: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pumpac41: I'd give them a three out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~pumpac41: For that I would say four out of five.
GetHuman: And finally- any advice for other X customers?
~pumpac41: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pumpac41 taken from his X customer service problem that occurred on November 26th, 2017.