X: I lost my password, asked for an e-mail confirm...
A X customer review by GetHuman user ~Middy Darius from November 20th, 2017
Background on ~Middy Darius's case
GetHuman: ~Middy Darius - can you tell our other X customers when your case took place?
~Middy Darius: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~Middy Darius a list of common X problems)
~Middy Darius: "Account access" was why I was trying to call.
~Middy Darius's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Middy Darius: I lost my password, asked for an e-mail confirmation but, it never came. Every time I tried to type in my e-mail it kept deleting what I put in!
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~Middy Darius: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Middy Darius: I'd give them a five out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~Middy Darius: For that I would say one out of five.
GetHuman: And finally- any advice for other X customers?
~Middy Darius: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Middy Darius taken from his X customer service problem that occurred on November 15th, 2017.